Weekly Newsletter - 11.27.2024

PLUS: Are you tracking the right metrics?

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Welcome to Sales Intelligence: Cosmetics, the weekly newsletter for cosmetics sales professionals. Now is the time to fine-tune your strategies, leverage cutting-edge insights, and ensure your campaigns not only engage but convert.

By Laura Keith, CEO of Hive Perform

What if the metrics you’re focused on aren’t the ones that really drive success? Hive Perform CEO Laura Keith believes sales teams are often looking in the wrong place. In her latest article, she explains why leading indicators—those controllable daily actions like outreach, follow-ups, and discovery calls—are what truly shape long-term outcomes.

Laura dives into:

  • The difference between leading and lagging indicators.

  • Why leading indicators are more critical now than ever.

  • How focusing on these daily actions empowers teams and builds ownership.

Don’t just measure results—start influencing them. Read Laura’s full insights and discover how to shape your future success.

INDUSTRY INSIGHTS 🌐

The 2024 holiday season presents a transformative landscape for beauty brands, driven by evolving consumer expectations and technological advancements.

According to the Revieve Holiday Report 2024, key trends include personalization, sustainability, and omnichannel strategies. Consumers increasingly demand personalized shopping experiences, with 64% expecting tailored recommendations, a 12% increase from 2023. AI-driven tools like virtual try-ons and skincare diagnostics are pivotal, enhancing consumer confidence and boosting conversion rates by 31%.

Sustainability is a core focus, with 67% of shoppers seeking eco-friendly products. Brands emphasizing refillable packaging and cruelty-free certifications are capturing more consumer spending. The report highlights a 364% increase in sales of refillable beauty products, underscoring the importance of sustainable practices.

Omnichannel strategies are crucial as consumer shopping journeys become fragmented. A seamless experience across online and in-store platforms is essential, with purchase completion rates rising to 74% by Q3 2024. Interactive in-store experiences and digital tools bridge the gap between online and offline shopping, fostering brand loyalty. By aligning with these trends, beauty brands can enhance holiday sales and build lasting customer connections in a competitive market.

TikTok anticipates record-breaking Christmas sales, driven by a 90s beauty trend and live shopping. Black Friday on TikTok Shop is expected to see triple-digit growth, with beauty products like cleansers and moisturizers leading sales. The platform's curated gift guides enhance consumer engagement and purchasing decisions.

P&G's integrated growth strategy focuses on five key choices to enhance consumer satisfaction. By prioritizing superior product performance, quality, and value, P&G aims to innovate and adapt in a competitive market. This strategy relies on a dedicated team to deliver consistent, meaningful consumer experiences worldwide, ensuring long-term success.

INDUSTRY NEWS 📰

Galeries Lafayette, a Parisian department store, reported a 15% sales increase in October, attributed to a strategic revamp and post-Olympic tourist influx. This growth aligns with their 2024 target of a 4% increase. The store's refurbishment has enhanced customer experience, particularly for local clientele. The beauty section's strategic positioning, featuring brands like Charlotte Tilbury, differentiates it from competitors.

The customer base has shifted since 2019, with a decrease in Chinese tourists and an increase in American and Middle Eastern visitors, now accounting for 11% of sales. This shift necessitated a broader size range and the introduction of newer brands like Jacquemus and Courrèges, appealing to younger, local customers. The store's data-driven approach has identified cross-selling opportunities, such as costume jewelry with contemporary brands, boosting sales.

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